JOHN DEERE QUALITY STATEMENT John Deere Quality Step 3 Call the John Deere Customer Communications Center John Deere equipment is more than just a purchase, it's an investment in quality. That quality goes beyond our equipment to your John Deere Dealer's parts and service support. This support is needed to keep you a satisfied customer. A. Your John Deere Servicing Dealer is the most efficient source in addressing any concern, but if you are not able to resolve your problem after checking your operator's manual and contacting your dealer, call the Customer Communications Center. B. For prompt, effective service, please have the following ready before you call:
The name of the dealer with whom you've been working. Number of hours on machine (if applicable). Your 5-digit unit (UT) number and serial number which you recorded on the inside front cover of this manual. C. Then call 1-800-537-8233 (USA/Canada) and our advi- sor will work with your dealer to investigate your con- cern. That's why John Deere has initiated a process to handle your questions or problems, should they arise. The following three steps will help guide you through the process. Step 1 Refer to your operator's manual A. It has many illustrations and detailed information on the safe and proper operation of your equipment. B.
It gives troubleshooting procedures, and specification information. C. If your questions are not answered in the operator's manual, then go to Step 2. Step 2 Contact your dealer A. Your John Deere Servicing Dealer has the responsibil- ity, authority, and ability to answer questions, resolve problems, and fulfill your parts and service needs. B. First, discuss your questions or problems with your dealer's trained parts and service staff. C. If the parts and service people are unable to resolve your problem, see the dealership manager or owner. D. If your questions of problems are not resolved by the dealer, then go to Step 3.