Customer Service en tronic appliances (waste electrical and electronic equipment - WEEE). The guideline determ- ines the framework for the return and recycling of used appliances as applicable throughout the EU. If you contact Customer Service, you will require the product number (E- Nr.) and the production number (FD) of your appliance. The contact details for Customer Ser- vice can be found in the enclosed Customer Service directory or on our website.
16.1 Product number (E-Nr.) and production number (FD) Customer Service 16 Customer Service Customer Service If you have any queries, are unable to rectify faults on the appliance your- self or if your appliance needs to be repaired, contact Customer Service. Function-relevant genuine spare parts according to the corresponding Eco- design Order can be obtained from Customer Service for a period of at least 10 years from the date on which your appliance was placed on the market within the European Eco- nomic Area. Note: Under the terms of the manu- facturer's warranty applicable to the location, the use of Customer Service is free of charge.
The minimum dura- tion of the warranty (manufacturer's warranty for private consumers) in the European Economic Area is 2 years according to the terms of war- ranty applicable to the location. The terms of warranty do not affect other rights or claims held by yourself un- der local legislation. Detailed information on the warranty period and terms of warranty in your country is available from our after- sales service, your retailer or on our website. You can find the product number (E- Nr.) and the production number (FD) on the appliance's rating plate. → "Appliance", Fig.
1 / 7 , Page 13 Make a note of your appliance's de- tails and the Customer Service tele- phone number to find them again quickly. Technical data 17 Technical data Technical data Refrigerant, cubic capacity and fur- ther technical specifications can be found on the rating plate. → "Appliance", Fig. 1 / 7 , Page 13 More information about your model can be found online at https://en- ergylabel.bsh-group.com 1 . This web address is linked to the official EU EPREL product database. At the time of printing its web address had not yet been published. Please then fol- low the instructions on searching for models.
The model identifier is made up of the characters before the slash in the product number (E-Nr.) on the rating plate. Alternatively you can also find the model identifier in the first line of the EU energy label. 1 Only applies to countries in the European Economic Area 25