HP — HP Printer Troubleshooting Guide — Service Manual (2000–2002) (EN)

Contents Product Information .........................................................................................................7 Notebook Features ........................................................................................................................... 7 Operating the Notebook................................................................................................................. 12 Turning the Notebook On and Off .......................................................................................... 12 Resetting the Notebook ...........................................................................................................

13 Changing the Boot Device ...................................................................................................... 13 Hardware Specifications ................................................................................................................ 14 Troubleshooting and Diagnostics...................................................................................16 Audio Problems....................................................................................................................... 16 CD and DVD Problems...........................................................................................................

17 Display Problems .................................................................................................................... 18 Floppy Disk Drive Problems................................................................................................... 19 Hard Disk Drive Problems ...................................................................................................... 19 Heat Problems ......................................................................................................................... 20 Keyboard and Pointing Device Problems................................................................................

20 LAN Problems......................................................................................................................... 21 Memory Problems................................................................................................................... 22 Modem Problems .................................................................................................................... 22 One-Touch Button Problems................................................................................................... 24 Parallel and USB Problems .....................................................................................................

25 PC Card (PCMCIA) Problems ................................................................................................ 26 Performance Problems ............................................................................................................ 26 Power and Battery Problems ................................................................................................... 27 Printing Problems.................................................................................................................... 28 SD Cards and MMC Cards......................................................................................................

28 Startup Problems ..................................................................................................................... 28 Standby and Resume Problems ............................................................................................... 29 Wireless Problems................................................................................................................... 29 Using the e-Diagtools Diagnostic Tests......................................................................................... 31 Using the BIOS Configuration Utility............................................................................................

32 Reinstalling and Updating Software..............................................................................32 Recovering the Factory Software Installation................................................................................ 35 Updating the Notebook BIOS ........................................................................................................ 36 Updating the Windows Drivers......................................................................................................

36 Removing and Replacing Parts......................................................................................37 Removing the Battery .................................................................................................................... 38 Removing the Optical Drive Module............................................................................................. 39 Removing the Hard Disk Drive...................................................................................................... 40 Removing the Mini-PCI Card ........................................................................................................

42 Removing the Keyboard Cover...................................................................................................... 44 Removing the Keyboard................................................................................................................. 46 Removing an SDRAM Module...................................................................................................... 48 Removing an Expansion SDRAM Module ............................................................................. 48 Removing the System SDRAM Module.................................................................................

49 Removing the Speakers.................................................................................................................. 50 Removing the Fan .......................................................................................................................... 51 Replacing Small Parts and Accessories.......................................................................................... 53 iv zt1000/xz300 and xt1500 Series Troubleshooting and Self-Repair Guide