Table 7. Basic troubleshooting (continued) 66 Chapter 3 - Troubleshooting Q1342-90910 # Verification steps Possible problems Solutions 4 Is the software installed correctly? The software is not installed, or an error occurred during software installation. Uninstall and then reinstall the product software. Make sure you use the correct installation procedure and the correct port setting. 5 Does the product print from the computer? Connect the cable pod to the printer and the USB cable to the computer. Use a word-processing application to send a print job to the printer. The cable is not connected correctly. Reconnect the cable. An incorrect printer driver is selected.
Select the correct printer driver. Other devices are connected to the USB port. Disconnect the other devices and try again to print. A USB port driver problem exists. 1. Reset the computer BIOS USB settings. See the computer user guide for instructions. 2. Try a different USB port. The cable pod has failed. Replace the cable pod. 6 Is the printed image of poor quality? Various print image- quality problems. 1. Make sure that the media meets specifications detailed in the Print Media Guide for the HP LaserJet printer family. 2. Identify the image quality problem. See “Solving image-quality problems” on page 72. 7 Does the media jam in the printer paper path?
Various printer paper- path problems. Isolate the printer paper-path problem. See “Paper-path check” on page 86.