Table 11. Solving print image-quality problems (continued) 74 Chapter 3 - Troubleshooting Q1342-90910 Problem Cause Solution The printed page has a gray background. The print density setting is set too heavy. Decrease the amount of background shading through the device configuration utility. The media basis weight is too heavy. Change the media to a light basis weight. The humidity level is too low. Very low humidity can increase the amount of background shading. Move the printer to a different location, or decrease the background shading through the device configuration utility. The toner cartridge needs to be Replace the toner cartridge. See “Toner replaced. cartridge” on page 15.
Toner smears If the toner smears appear on the leading Wipe the media guides with a dry, lint- edge of the media, the media guides are free cloth. dirty. appear on the printed page. edge o dirty. The m HP’s s moist edia you are using does not meet Make sure that the media meets pecifications (for example, it is too specifications detailed in the Print Media or too rough). Guide for the HP LaserJet printer family. The to replac ner cartridge needs to be Replace the toner cartridge. ed. The fu ser temperature is too low. Select Optimize for: in the Paper tab of the printer driver. Make sure that it is set for the appropriate media.
The toner is loose, and it The in side of the printer is dirty. Clean the printer. See your HP LaserJet 1000 Series user guide. does not stay attached to the printed page. The media you are using does not meet Make sure that the media meets HP’s specifications (for example, it is too specifications detailed in the Print Media moist or too rough). Guide for the HP LaserJet printer family. The toner cartridge needs to be Replace the toner cartridge. replaced. The high voltage contacts are dirty or See see “High-voltage power supply damaged. check” on page 84. The high voltage contacts are are not in Verify the high voltage contacts are proper contact with the toner cartridge.
installed correctly and are properly contacting the toner cartridge. The printer driver is not set for the correct 1. Select Optimize for: in the Paper tab media. of the printer driver. Select the correct media. 2. Select the correct media through the device configuration utility. The power strip is not working correctly. Plug the printer directly into an ac outlet.