Network Guide Troubleshooting Scanning Problems Connecting to Wi-Fi or Ethernet Cannot start, set or scan with EPSON Scan ❏ Was the connection test successful? If it fails, verify that there are no problems with the network. ❏ Is the IP address set correctly on the computer? For details on network settings such as the IP address, see “Setup Problems” on page 24 . ❏ Was the communication disconnected? If the communication was disconnected during EPSON Scan startup, exit EPSON Scan, and restart after a while. If EPSON Scan cannot restart, turn the product off and back on, then retry. Check the Timeout Setting in EPSON Scan Settings . For details, see the EPSON Scan Help.
❏ Is the Firewall function active in Windows XP or later, or commercially available security software? If the Firewall function is active, the search may not work in EPSON Scan Settings . In this case, click EPSON Scan Settings - Add - Enter address , and directly enter the IP address. ❏ Are you scanning a wide range in high resolution? If a wide range is scanned in high resolution, a communication error may occur. If the scan did not work, lower the resolution. Cannot operate Scan to PC (WSD) ❏ Is a WSD compatible computer connected to the network? The Scan to PC (WSD) function is only available for Windows 8/7/Vista English version computers.
Make sure that a computer running Windows 8/7/Vista English version is connected to the scanner on the same network. Problems Specific to the Operating System IPv4/IPv6 function table Available functions differ depending on the computer’s operating system. For more details, see the following table. 29 Function Windows Mac 8.1/8 7 Vista XP OS X Compatible IPv4 Y Y Y Y Y IPv6 Y Y Y - Y Print port