Pre-troubleshooting checklist .......................................................................... 419 Troubleshooting checklist ................................................................................ 420 Troubleshooting flowchart ............................................................................... 422 Power subsystem ............................................................................................................ 423 Power-on checks ............................................................................................. 423 Power-on troubleshooting overview ...............................................
423 Tools for troubleshooting .................................................................................................................. 425 Internal print-quality test pages ........................................................................................ 425 Print-quality-troubleshooting pages ................................................................. 425 Diagnostics page ............................................................................................. 425 Cleaning page .................................................................................................
426 Configuration pages ........................................................................................ 427 Configuration page ......................................................................... 427 HP embedded Jetdirect page ......................................................... 429 Embedded protocol page ............................................................... 430 Finding important information on the configuration pages .............. 431 Solve performance problems ...........................................................................................................
432 Solve connectivity problems ............................................................................................................. 433 Solve direct-connect problems ........................................................................................ 433 Solve network connectivity problems ............................................................................... 433 Solve network printing problems ..................................................................... 433 Verify communication over the network ..........................................................
434 Control-panel message types ........................................................................................................... 435 Control-panel messages .................................................................................................................. 436 Event log messages ......................................................................................................................... 512 Print an event log ............................................................................................................. 512 Show an event log ...........................................................................................................
512 Clear the event log ........................................................................................................... 512 Event log message .......................................................................................................... 513 Paper-handling problems ................................................................................................................. 520 Jams ................................................................................................................................ 520 Common causes of jams .................................................................................
520 Jam locations .................................................................................................. 521 Clear jams ....................................................................................................... 521 Jam sensors ................................................................................... 522 AREA 1: Jams in the output bin ...................................................... 523 AREA 2 and 3: Jams in the fuser and transfer area ....................... 525 AREA 4: Jams in the duplex area ................................................... 532 AREA 5: Jams in Tray 2 and the internal paper path .....................
536 AREA 6:Jams in Tray 1 .................................................................. 540 AREA 7: Jams in optional Trays 3, 4, and 5 ................................... 544 AREA 8: Jams in the optional finishing devices ............................. 548 AREA 9: Jams in the ADF .............................................................. 553 Clear staple jams ............................................................................ 554 xii ENWW