Wrong cartridge in slot ............................................................... 491 Event-log messages ............................................................................................... 492 Print an event log ................................................................................... 493 View an event log .................................................................................. 493 Clear jams .......................................................................................................................... 495 Clear an event log ..................................................................................
494 Common causes of jams ........................................................................................ 495 Jam locations ........................................................................................................ 496 Clear jams in the upper-right door ........................................................................... 501 Clear jams in the lower-right door ........................................................................... 503 Clear jams in Tray 1 .............................................................................................. 504 Clear jams from Tray 2, Tray 3, or an optional tray ..................................................
506 Clear jams in the output bin area ............................................................................ 507 Jam causes and solutions ....................................................................................... 508 Jams in the output bin ............................................................................. 508 Jams in the fuser and transfer area ........................................................... 508 Jams in the duplex area (duplex models only) ............................................ 509 Jams in Tray 1, Tray 2 and internal paper path ..........................................
510 Jams in Tray 3, 4, 5, and 6 ..................................................................... 513 Solve paper-handling problems .............................................................................................. 516 Change jam recovery ............................................................................................ 515 Product feeds multiple sheets .................................................................................. 516 Product feeds incorrect page size ............................................................................ 516 Product pulls from incorrect tray ..............................................................................
517 Paper does not feed automatically ........................................................................... 517 Paper does not feed from Tray 2, 3, 4, 5, or 6 ......................................................... 517 Transparencies or glossy paper will not feed ............................................................ 518 Envelopes jam or will not feed in the product ............................................................ 519 Output is curled or wrinkled ................................................................................... 519 Use manual print modes .......................................................................................................
521 Product will not duplex or duplexes incorrectly .......................................................... 520 Solve image-quality problems ................................................................................................ 524 Print quality examples ............................................................................................ 524 Clean the product ................................................................................................................ 531 Clean the paper path ............................................................................................
531 Set up an auto cleaning page .................................................................. 531 Solve performance problems ................................................................................................. 532 Solve connectivity problems ................................................................................................... 533 Solve direct-connect problems ................................................................................. 533 Service mode functions .........................................................................................................
534 Solve network problems ......................................................................................... 533 ENWW xix