ENWW Troubleshooting general scanner issues 11 P# Category Problem Q# Question Yes/ No C/T Solution 2 Have you selected 'Auto size'? Yes C The scanner needs to be cleaned (see P24 on page 17) No See Q3 3 Is the length too short and the width OK? Yes C The problem may be with the Printer (not able to print close to the edges) or Panel PC (Hard Disk is full). No C Check that the margins that are set are not too big. Also check Scanner Media Offsets. P# Category Problem Q# Question Yes/ No C/T Solution 12 System Error What should I do when the program hangs? 1 Are you running a copy job? Yes C Making a copy takes a lot of resources according to the settings.
Wait till the copy is done before performing another action. No Restart the system. If the problem is coming back, run the System recovery (see P17 on page 13) P# Category Problem Q# Question Yes/ No C/T Solution 13 File problem When I scan to file, the file is very big 1 Are you scanning in color? Yes C Scanning large drawings will generate very big files. An A0 color drawing scanned at 300 dpi will generate a file size of approx. three Gigabytes when scanned in an uncompressed format. In order to reduce file size, select TIFF - pack bits as format. You can reduce size even more by selecting JPEG format, but this format will reduce picture quality.
No See Q2 2 Are you scanning in gray tones? Yes C Scanning large drawings will generate big files. An A0 gray tone drawing scanned at 300 dpi will generate a file size of approx. 300 Mbytes when scanned in an uncompressed format. In order to reduce file size, select TIFF - pack bits as format. You can reduce size even more by selecting JPEG format, but this format will reduce picture quality. No In order to reduce file size on scanned B/W drawings, select TIFF group 4 compression.