ENWW Troubleshooting general scanner issues 17 P# Category Problem Q# Question Yes/ No C/T Solution 24 Cleaning How do I clean the scanner? - - - C Clean the Glass Plate on both sides with mild detergent, and wipe thoroughly with a lint-free cloth until dry. Check for scratches. Deep scratches on the glass plate or background platen means replacement of the part. P# Category Problem Q# Question Yes/ No C/T Solution 25 Color Calibration How do I color calibrate the scanner? 1 Do you have the correct and "as new" scanner maintenance sheet for the scanner? Yes C Clean scanner (see P24 on page 17). Insert the scanner maintenance sheet. Start scanner maintenance.
The process is automatic and will also include stitching. No C Get Correct/New Scanner Maintenance Sheet. P# Category Problem Q# Question Yes/ No C/T Solution 26 Media Validation What is media validation? How do I validate? — — - C If the validate feature is chosen, a new color patch sheet is printed and can be scanned for validation. In this way it can be determined whether the produced color map has passed. P# Category Problem Q# Question Yes/ No C/T Solution 27 Ink Printer Original What is Ink Printer Original? - — - C When the original has been printed on an Inkjet printer this option should be enabled.
P# Category Problem Q# Question Yes/ No C/T Solution 28 Visible stitching Errors What is a visible stitching error? - - - C A visible stitching error appears typically as a column of broken lines between 2 cameras. Normally it can be solved by running Scanner Maintenance, which will perform an automatic stitching adjustment. With some curled or creased/crumpled originals it is necessary to straighten out the original to prevent it from lifting from the glass plate. With thick originals it can be necessary to adjust the stitching (stitching used for thick originals only, set this in scanner setup).
A visible stitching error should not be confused with the error message Error 32 - Could not stitch Camera A and B.