Multifeed If the Companion feeds more than one document at a time, clean the separation pads, entrance guide, and pickup roller. If, after cleaning, the Companion continues to feed multiple pages, 1 Replace the separation pad. 2 Replace the entrance guide. 3 Replace the separation spring. 4 Replace the pickup roller. Skew Note Do not attempt to correct skew unless it exceeds the normal skew specifications below. Some skew is normal. The maximum amount of skew that is considered “normal” is .13 inches (3.35 millimeters) over 11 inches (279 millimeters).
Skew exceeding the normal amount may be caused by media that is damaged, media that does not meet the specifications detailed in Chapter 1, or media that is loaded incorrectly. If media meets specifications, is not damaged, and is loaded correctly, but skew remains excessive, clean the separation pad, entrance guide, pickup roller, and scan roller. Verify that the paper edge guides slide freely. If not, clean (or replace, if necessary) the paper edge guides gear and loosen the gear’s screw. If skew remains excessive, 1 Replace the upper cover. 2 Replace the scan roller. 3 Replace the pickup roller.
Paper Jam 4 Troubleshooting If media frequently becomes jammed in the Companion, check for and clear obstructions in the paper path. When obstructions have been cleared, clean the image sensor and the scan roller. If media meets specifications, is not damaged, and is loaded correctly, and jams continue, clean the separation pad, entrance guide, and pickup roller. If media continues to become jammed in the Companion, 1 Replace damaged or missing paper guides. 2 Replace the scan roller. 3 Replace the pickup roller. 4 Replace the separation pad. EN Troubleshooting 4-5