Chatbot Chatbots are computer programs that conduct automatic conversations with people. They are mainly used in customer service for information acquisition. As the name implies, these are bots designed with the purpose of chatting and are also simply referred to as “bots.” You’ll come across chatbots on business websites or messengers that give pre- scripted replies to your questions. As the entire process is automated, bots can provide quick assistance 24/7 without human intervention. Email Filter One of the most fundamental and essential applications of NLP online is email filtering. It began with spam filters, which identified specific words or phrases that indicate a spam message.
But, like early NLP adaptations, filtering has been improved. Gmail's email categorization is one of the more common, newer implementations of NLP. Based on the contents of emails, the algorithm determines whether they belong in one of three categories (main, social, or promotional). This maintains your inbox manageable for all Gmail users, with critical, relevant emails you want to see and reply to fast.