Technician Handbook 031 Maintenance and General Service Multipoint Inspection Form When used properly, the Multipoint Inspection form builds service value and gives the ASM an easy roadmap to advise the customer on the needs and overall health of their vehicle. This form, if used during every service , provides an ongoing record of vehicle health and prepares the customer for future repairs and services. Toyota recommends a multipoint inspection (MPI) be performed on every service and completed within the first 15 to 20 minutes.
By completing the MPI quickly , you’re giving the ASM ample time to consult with the customer on the immediate and future needs of their vehicle, and to obtain authorization for additional needed work while the vehicle is already in for service. This leads to greater customer satisfaction and more work for the technician. 20 Technical Training