What to do if a Test Fails ................................. 4-7 5. The Support Ticket ..................................... 5-1 What is the Support Ticket? ............................... 5-2 Creating a Support Ticket ................................. 5-2 Adding Comments to the Support Ticket ...................... 5-3 6. Hewlett-Packard Support and Information Services ............ 6-1 Your HP Authorized Reseller .............................. 6-2 Hewlett-Packard Information Services ........................ 6-3 HP OmniBook World Wide Web .......................... 6-3 HP PC & Peripheral Self-Help and Direct-Help Tools ............ 6-3 iv