FAQs Brief Specs Question Diagnostic software error. Answer Features Tap “Feedback” to send specific problems to us for technical support. Tap the vehicle software icon and hold it to uninstall the corresponding software. Then enter the upgrade center to download and install a new version. Functions Question The downloaded diagnostic software is inconsistent with the serial number. Comp Chart Answer The wrong MDCI dongle was selected. Enter the “User Info” -> “Phoenix MDCI” -> select the correct MDCI dongle. What's In The Box? FAQs