Creases Curl 116 Chapter 6 Troubleshooting C4170-90959 Possible Cause Action Paper does not meet printer specifications or is stored improperly. 1. Print a few more pages to see if the problem corrects itself. 2. Turn over the stack of paper in the tray. Also try rotating the paper 180 degrees. 3. Check the paper (or other print media) type, weight, and quality. Replace the paper, and advise the customer to use the recommended paper and store it properly. Printer’s operating environment does not meet specifications. Make sure the printer’s operating environment meets specifications. See “Operating Environment” (page 26) Paper is loaded incorrectly.
Make sure paper is loaded correctly and that the guides fit properly against the paper stack. Wrong tray. Print from a different tray (such as Tray 1). Wrong output bin for paper type. Print to a different output bin (top or rear output bin). Obstruction in paper path. 1. Check the paper path for paper or label debris. 2. Check for damaged components that could be creasing the paper. Possible Cause Action Paper does not meet printer specifications or is stored improperly. 1. Print a few more pages to see if the problem corrects itself. 2. Turn over the stack of paper in the tray. Also try rotating the paper 180 degrees. 3. Check the paper (or other print media) type and quality.
Replace the paper, and advise the customer to use the recommended paper and store it properly. See “Media Troubleshooting” (page 129) Printer’s operating environment does not meet specifications. Make sure the printer’s operating environment meets specifications. See “Operating Environment” (page 26) Wrong output bin. Print to a different output bin (top or rear output bin). See also “Dropouts” (page 118).