Table 15. Basic troubleshooting (continued) # Verification steps Possible problems Solutions 7 Is the software installed correctly? Uninstall and then reload the product software. Make sure you use the correct installation procedure and the correct port setting. 8 Does the product print from the computer? Connect the parallel cable or USB cable to the product and the computer. Use a word- processing application to send a print job to the product. Software is not installed or an error occurred during software installation. The cable is not connected correctly. Reconnect the cable. An incorrect driver is selected. Select the proper driver. Other devices are connected to the parallel port.
Disconnect the other devices and try again to print. There is an LPT port driver problem in Microsoft Windows. Reset the computer’s port settings. The formatter has failed. Replace the formatter. 9 Does the product scan to the computer? Initiate a scan from either the computer’s basic desktop software or from the product. Other devices are connected to the parallel port. Disconnect the other devices and try again to scan. The computer’s parallel- port hardware is not bidirectional. Check hardware documentation to see if the port configuration can be changed. The BIOS settings for the parallel port are set incorrectly.
Polling is turned off in HP LaserJet Director or HP LaserJet Director is not running. Reset the computer’s port settings. If the problem persists, reset the BIOS settings in CMOS. Start HP LaserJet Director and turn on polling. EN Basic troubleshooting 177