Components Maintenance Frequency Replacement Frequency Issues Possible Causes and Solutions Side brush Every two weeks Every 3–6 months The robot vacuum does not return to the charging dock. There are too many obstructions around the charging dock. Place the charging dock in a more open area. The robot vacuum is too far away from the charging dock. Move it closer to the charging dock and try again. Brush Weekly Every 6–12 months Filter Weekly Every 3–6 months Brush cover / Every 3–6 months (or upon worn) The robot vacuum does not charge. Make sure there is enough open space around the charging dock and its charging contacts are free of dust and other debris.
The ambient temperature is too low (below 0°C) or too high (above 35°C). Mop pad Every 3–6 months (or upon worn) Afer each use Note: Please refer to the table for accessory replacements to ensure the optimal cleaning effect. Turn the robot vacuum off and then restart it. The robot vacuum has an abnormal behavior. Common Issues The robot vacuum does not perform scheduled cleanups. Make sure the robot vacuum is connected to the network; otherwise, it cannot synchronize time and perform the scheduled cleanups. Make sure the robot vacuum is not set to DND mode. The DND mode will prevent the robot vacuum from performing scheduled cleanups.
Issues Possible Causes and Solutions The robot vacuum does not turn on. The batery level is low. Fully recharge the robot vacuum, then try again. The ambient temperature is too low (below 0°C) or too high (above 35°C). The robot vacuum keeps going offline. Make sure the robot vacuum is connected to the network and stays in the range of Wi-Fi at all times. The batery level is low. Fully recharge the robot vacuum, then try again. The robot vacuum does not start cleaning. The robot vacuum makes strange noises while cleaning. A foreign object might be caught in the brush, side brush, or the lef/right wheel. Turn off the robot vacuum and remove any debris. The robot vacuum does not resume cleanup.
Make sure the robot vacuum is not set to DND mode, which will prevent the robot vacuum from resuming cleanup. The robot vacuum does not resume cleaning when it is manually returned to the dock to charge or placed onto the charging dock. 12