Victron VRM Portal User & Service Manual PDF (Версия 06 - 09/2026) (EN)

Table of Contents

VRM Portal manual Table of Contents 1. Introduction ........................................................................................................................... 2 1.1. VRM - Victron Remote Monitoring ......................................................................................... 2 1.2. Features ...................................................................................................................... 3 2. Getting started with VRM ........................................................................................................... 5 2.1.

Requirements ................................................................................................................ 5 2.2. Step 1 - Create a user account ............................................................................................ 6 2.3. Step 2 - Add an installation to the user account ......................................................................... 8 2.4. Step 3 - Configure the installation ....................................................................................... 10 2.5. Step 4 - Add Notes and Photos .......................................................................................... 13 2.6.

More tips and tricks ....................................................................................................... 15 3. VRM Portal - Dashboard .......................................................................................................... 16 3.1. Introduction ................................................................................................................. 16 3.1.1. Introduction video ............................................................................................... 16 3.2. Example screenshot for yacht installation .............................................................................. 16 3.3.

Example screenshot for ESS installation ............................................................................... 17 3.4. Example screenshot for off-grid installation ............................................................................ 17 3.5. Details per section ......................................................................................................... 18 3.5.1. Schematic visualisation ......................................................................................... 18 3.5.2. Battery block ..................................................................................................... 18 3.5.3.

Historical data ................................................................................................... 20 3.5.4. Solar production forecast ....................................................................................... 20 4. Real-time data ....................................................................................................................... 23 4.1. Introduction ................................................................................................................. 23 4.2. Requirements .............................................................................................................. 23 4.3.

Enable and disabling the real-time data feature ....................................................................... 23 4.4. GX device CPU load ...................................................................................................... 23 5. Control your devices in VRM .................................................................................................... 24 5.1. Inverter/Charger controls in VRM ........................................................................................ 24 5.2. ESS controls in VRM ...................................................................................................... 25 5.3.

Manual relay controls in VRM ............................................................................................ 25 5.4. Generator controls in VRM ............................................................................................... 26 5.5. EV Charging Station controls in VRM ................................................................................... 26 5.6. Remote Console ........................................................................................................... 27 6. Alarms and monitoring ............................................................................................................ 28 6.1.

Communication monitoring ............................................................................................... 28 6.2. Automatic alarm monitoring .............................................................................................. 29 6.3. Parameters being watched by the Automatic alarm monitor ......................................................... 29 6.3.1. VE.Bus products (Multi, Inverter and Quattro) ............................................................... 29 6.3.2. BMV, Lynx Shunt VE.Can and other batteries ............................................................... 30 6.3.3.

Lynx Ion BMS .................................................................................................... 30 6.3.4. Solar charger .................................................................................................... 30 6.3.5. Skylla-i charger .................................................................................................. 30 6.3.6. Venus devices ................................................................................................... 31 6.3.7. Generator start/stop ............................................................................................. 31 6.3.8.

Inverter RS, Multi RS models .................................................................................. 31 6.4. User configurable alarms step-by-step .................................................................................. 32 6.5. How to properly configure high, low alarms and their hysteresis .................................................... 32 6.6. Receiving an alarm on mains failure .................................................................................... 32 6.7. Geofence ................................................................................................................... 33 6.8.

Notifications ................................................................................................................ 34 6.8.1. How to set up push notifications on a mobile device ........................................................ 34 6.8.2. How to set up web push notifications in a browser .......................................................... 35 6.8.3. How to set up email notifications .............................................................................. 37 6.8.4. Email and push notification rate limiter ....................................................................... 38 7.

Remote firmware update .......................................................................................................... 39

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VRM Portal manual 7.1. Introduction ................................................................................................................. 39 7.2. Details ...................................................................................................................... 39 7.2.1. Requirements .................................................................................................... 39 7.2.2. Compatible products ............................................................................................ 39 7.2.3. How does it work? ............................................................................................... 39 7.2.4. Where to find the firmware file?

............................................................................... 40 7.2.5. Notes on firmware updating in general ....................................................................... 40 7.2.6. Limitations ........................................................................................................ 40 7.2.7. Step-by-step instructions ....................................................................................... 41 7.2.8. Manually uploading a firmware file ............................................................................ 42 7.2.9. Troubleshooting .................................................................................................

42 8. Remote VEConfigure .............................................................................................................. 43 8.1. Introduction ................................................................................................................. 43 8.2. Requirements and limitations ............................................................................................ 43 8.3. Step-by-step procedure ................................................................................................... 44 8.4. System shutdown during reconfiguration ............................................................................... 45 9.

Two-factor verification ............................................................................................................ 46 9.1. Introduction ................................................................................................................. 46 9.2. Accessing two-factor verification settings ............................................................................... 46 9.3. SMS verification ........................................................................................................... 47 9.3.1. Activation ......................................................................................................... 47 9.3.2.

Change phone number ......................................................................................... 47 9.4. Authenticator app .......................................................................................................... 48 9.4.1. Activation ......................................................................................................... 48 9.4.2. Adding another device .......................................................................................... 48 9.4.3. Removing device ................................................................................................ 48 9.5.

Disabling two-factor verification .......................................................................................... 48 9.5.1. Resetting two-factor verification ............................................................................... 49 10. Advanced Dashboard - Analyse the data of an installation .............................................................. 50 10.1. Custom widgets .......................................................................................................... 52 10.2. Solar forecast ............................................................................................................. 53 11.

Share your site .................................................................................................................... 55 12. Event Logs ......................................................................................................................... 56 13. Managing multiple installations ................................................................................................ 57 13.1. Fleet dashboard .......................................................................................................... 57 13.1.1. Access requirements .......................................................................................... 57 13.1.2.

Overview section ............................................................................................... 57 13.1.3. Key widgets for performance & maintenance .............................................................. 57 13.1.4. Widget interactions ............................................................................................ 58 13.1.5. Note ............................................................................................................. 58 13.2. Installations overview .................................................................................................... 58 13.2.1.

Active Alarms ................................................................................................... 59 13.2.2. Detailed mode and column configuration ................................................................... 60 13.2.3. Downloads ...................................................................................................... 61 13.2.4. Map .............................................................................................................. 62 13.2.5. Filter ............................................................................................................. 64 13.2.6.

Tags ............................................................................................................. 64 13.2.7. Advanced Search .............................................................................................. 65 13.3. Managing multiple installations with user teams and installation groups .......................................... 65 14. Replacing a Victron GX device in VRM ....................................................................................... 71 15. VRM App for mobile .............................................................................................................. 74 15.1.

Introduction ............................................................................................................... 74 15.2. Installation ................................................................................................................ 74 15.2.1. Requirements and installation ................................................................................ 74 15.2.2. Installation step-by-step iOS .................................................................................. 75

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VRM Portal manual 15.2.3. Installation step-by-step Android ............................................................................. 76 15.2.4. Installation step-by-step macOS ............................................................................. 76 15.3. FAQ ........................................................................................................................ 76 16. VRM App for smartwatches ..................................................................................................... 78 16.1. Introduction ............................................................................................................... 78 16.2.

Installation ................................................................................................................ 78 16.2.1. Requirements .................................................................................................. 78 16.2.2. Installation on Apple Watch ................................................................................... 78 16.2.3. Installation on Wear OS ....................................................................................... 80 16.2.4. Installation on Garmin ......................................................................................... 80 16.3.

Features ................................................................................................................... 80 16.4. Star your favourite installation(s) ....................................................................................... 81 16.4.1. Starring an installation on IOS and Android ................................................................ 81 16.4.2. Starring an installation on Garmin ........................................................................... 81 16.5. FAQ ........................................................................................................................ 81 17.

Frequently asked questions .................................................................................................... 83 17.1. In systems with a BMV, the VE.Bus state of charge is hidden. Why? ............................................. 83 17.2. What is the difference between the BMV SoC and the VE.Bus SoC? ............................................. 83 17.3. What are the requirements for the Solar yield and Consumption tab? ............................................ 83 17.4. How does the screensaver work? How is the displayed state determined? ...................................... 85 17.5. I want to analyze the data in a spreadsheet, how do I do this?

..................................................... 85 17.6. How can I remove an installation from my account? ................................................................. 85 17.7. How can I move an installation's history from one GX device to another? ........................................ 85 17.8. Why are some values shown red? ..................................................................................... 85 17.9. For how long is the data being stored? ................................................................................ 86 17.10. How can I zoom out any of the graphs? ............................................................................. 86 17.11.

Why do I get such a weird high value for AC Input when a PV inverter is feeding back to the grid through the Multi? .............................................................................................................. 86 17.12. What is the column logtime Offset in the XLS/CSV download for? ............................................... 86 17.13. How can I change my email address, add new additional users, or delete my VRM account? ............... 86 17.14. How can I upload very large database files to the VRM with a 200MB upload limit? ........................... 87 17.15. I have just connected my GX device after not being online for a long time, why is it not updating? ..........

87 17.16. Why can't I get push notifications in my Google Chrome browser on a Apple Mac? ........................... 87 17.17. When trying to add a new installation I get a popup message saying that all administrators of the installation have been notified by email, why? .............................................................................. 87 17.18. How can I access more detailed diagnostic information about a VRM site? .................................... 88 17.19. My new installation shows data in VRM from before the installation date. Was my device used before I received it?

...................................................................................................................... 88 18. VRM error codes .................................................................................................................. 89

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Table of Contents

VRM Portal manual This manual is also available in HTML5 . Page 1

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