Service approach Repair of the printer normally begins with a three-step process: Isolate the problem to the major system (the host computer, the network and/or server, or the printer system). Determine whether the problem is located in one of the paper-handling devices or in the printer engine. Troubleshoot the problem using the procedures in chapter 7. Once a faulty part is located, repair is usually accomplished by assembly level replacement of field replaceable units (FRUs). Some mechanical assemblies may be repaired at the subassembly level. Replacement of components on the printed circuit assemblies is not supported by Hewlett-Packard.
Parts and supplies Ordering information "Ordering parts" in chapter 8 of this manual contains FRU and replacement part numbers. Replacement parts can be ordered from the HP Customer Services and Support Organization (CSSO). "Consumables, supplies, accessories, FRUs, and documentation" in chapter 8 of this manual contains accessories specifically designed for this printer. Order accessories from CSSO. Note See "Worldwide service and support offices" on page 25 for a local HP office in the appropriate region.
Phone listing CSSO (for U.S.) (1) (800) 752-0900 CSSO (for Canada) (1) (800) 387-3867 CSSO (for Europe) (49 7031) 142253 Exchange program HP offers remanufactured assemblies for some parts. These are identified in "Illustrations and parts lists" in chapter 8, and can be ordered through CSSO. Consumables The printer has two consumable, the print cartridge, the preventive maintenance kit, and the stapler/ stacker has one consumable, the staple cartridge. These are identified in "Illustrations and parts lists" in chapter 8, and can be ordered through CSSO. Warranty For warranty information and requirements, see the Start guide.
Limited warranty for print cartridge life For print cartridge warranty information, see the Start guide. 24 Chapter 1 Product information C8519-90912