Table 42. Unnumbered printer messages (continued) (CLEAR MAILBOX JAM, continued) Event log message: 13.22.04 Action: 1 Check for a jam in the delivery head assembly. 2 Ensure free movement in (PSExit1) sensor flags on the delivery head assembly. 3 Verify that the delivery roller fingers are over the ejector rollers on the delivery head assembly. 4 Replace the flat ribbon cable that connects to the delivery head assembly to the controller board PCA. 5 Replace the multi-bin mailbox controller board PCA. 6 Replace the delivery head assembly. Event log message: 13.22.05 Action: 1 Check for a jam in the delivery head assembly.
2 Ensure free movement in (PSExit2) sensor flags on the delivery head assembly. 3 Verify that the delivery roller fingers are over the ejector rollers on the delivery head assembly. 4 Replace the flat ribbon cable that connects to the delivery head assembly to the controller board PCA. 5 Replace the multi-bin mailbox controller board PCA. 6 Replace the delivery head assembly. CLEAR OUTPUT JAM UPPER LEFT DOOR Event log message: 13.00.0 = Description: 5 = Delivery paper delay jam 6 = Delivery stationary jam Description: The printer senses a media jam in the top (face- down) output bin.
This message might be caused by the paper not reaching PS11 or by paper toggling PS11 for an extended period of time. Action: 1 Open the left upper door, remove the jammed media, and close the left upper door. 2 Verify that PS30, PS10, PS11, and PS3 sensors and the surrounding area are clean. See table 44 on page 436 for an explanation of paper jam detection details. 3 Perform sensor monitor test in the Service Mode Menu to verify all paper path sensors are functioning properly or to locate the jam. EN Printer message troubleshooting 393