Table 54. Jams in the stapler/stacker 498 Chapter 7 - Troubleshooting EN Control panel messages Event log error message User LED Service LED Description Recommended action Stkr: Detach and Clear Jam (continued) 13.13 0A or 13.23 0A Blinking amber Blinking yellow (three blinks) Media jammed when flipping and not reaching the exit sensor. Clear the jam. Power cycle the printer and the computer, if necessary. If the problem persists, replace the flipper assembly. 13.13 0B or 13.23 0B Blinking amber Blinking yellow (three blinks) Media jammed when entering the accumulator. Clear the jam. Make sure you remove all shreds of media from the path.
Power cycle the printer and the computer, if necessary. If the problem persists, replace the flipper assembly. 13.13 11 or 13.23 11 Blinking amber Blinking yellow (four blinks) When powering on or after clearing a jam, a jam is present in the accumulator assembly. Clear the jam. Power cycle the printer and the computer, if necessary. Replace the accumulator assembly. 13.13 12 or 13.23 12 Blinking amber Blinking yellow (four blinks) Media jammed in the paper path between the flipper and the accumulator. Clear the jam. Power cycle the printer and the computer, if necessary. Replace the accumulator assembly.