Table 55. Hardware malfunctions in the stapler/stacker 500 Chapter 7 - Troubleshooting EN Control panel messages Event log error message User LED Service LED Description Recommended action Stkr: Call Service Stkr: Error 04 66.13.18 or 66.23.18 Output device failure 66.13.18 or 66.23.18 Solid amber Blinking red (four blinks) The accumulator assembly malfunctioned. -Or- The bearing bracket or gear wheel sensor is damaged. Replace the accumulator assembly. If the problem persists, replace the controller PCA. Stkr: Call Service Stkr: Error 05 66.13.25 or 66.23.25 Output device failure 66.13.25 or 66.23.25 Solid amber Blinking red (five blinks) The stapler is damaged.
Replace the stapler. Replace the controller PCA. Stkr: Call Service Stkr: Error 06 66.13.33 or 66.23.33 Output device failure 66.13.33 or 66.23.33 Solid amber Blinking red (six blinks) The controller PCA is damaged. -Or- There is a RAM error. Power cycle the printer and the computer. If the problem persists, replace the controller PCA. Stkr: Call Service Stkr: Error 06 66.13.34 or 66.23.34 Output device failure 66.13.34 or 66.23.34 Solid amber Blinking red (six blinks) The controller PCA is damaged. -Or- There is an EEPROM error. Power cycle the printer and the computer. If the problem persists, replace the controller PCA.