FAQ Q: System halts when reading the data stream. What is the reason? A: It may be caused by a slackened connector. Please turn off the tablet, firmly connect the connector, and switch it on again. Q: Screen flashes at engine ignition start. A: Normally caused by an electromagnetic disturbance. Q: There is no response when communicating with the on-board computer. A: Please confirm the proper voltage of the power supply and check the following: • Whether the throttle has been closed; • Whether the transmission is in the proper position; • Whether the water is the proper temperature. Q: What to do if the system fails to start auto VIN detection? A: Please check the following possible causes:
• Whether the tool is properly connected to the vehicle’s DLC. • Whether the “Automatic detection on Connect” switch is OFF. If yes, slide it to ON. Q: Why are there so many fault codes? A: Usually it’s caused by a poor connection or fault circuit grounding. Q: How to upgrade the system software? A: 1. Power the tool on and ensure a stable internet connection. 2. Tap “Settings” on the Home Menu, select “About” -> “Version”, and tap “Detect the System Version” to enter the system upgrading page. 3. Follow the on-screen instructions step by step to finish the process. It may take a while to finish the upgrade depending on the internet speed.
The tool will automatically restart and enters the Home Menu when the upgrade is finished. Q: What if the tablet cannot be turned on even after recharging? A: Please charge the tablet for at least 3 hours until the power LED lights up. 28