TM 5-3805-280-10 WARRANTY 1. General. This section explains the contractor’s warranty for the Hydraulic Excavator (HYEX), including all of its components and subassemblies. It also contains information, instructions, methods and forms required to obtain services and/or supplies and for processing claims for items covered under warranty for the HYEX. If additional warranty information is required for the HYEX, contact your local Warranty Control Office/Officer (WARCO) or TACOM-WRN Logistics Assistance Representative (LAR). If your WARCO or TACOM LAR is not available, contact TACOM-WRN.
The numbers at TACOM to call are DSN 786-7215/(810) 574-7215, DSN 786-7420/(810) 574-7420, or DSN 786-8297/(810) 574-8297. The caller should be prepared to provide: (1) name, (2) telephone number and/or electronic address, (3) complete unit designation, (4) identification of the vehicle to include serial number(s) and (5) a brief description of the problem. 2. Coverage Specific. The information and data contained in this Technical Manual applies to the U.S. Army’s Hydraulic Excavator (HYEX), model number 230LCR, NSN 3805-01-463-0804 and model number 230LCRD, NSN 3805-01-463-0806. The HYEX is manufactured by Deere & Company, Moline, IL under contract number DAAE07-98-D-S009. 3.
Claim Procedures. DA Form 2407, along with information and instructions provided by the contractor at time of delivery of the HYEX, shall be used to process warranty claims. 4. Claim Denial/Disputes. All denials or disputes will be handled by TACOM. The contact point for warranty claim denials or disputes is: Commander U.S. Army Tank-Automotive and Armaments Command ATTN: AMSTA-LC-CJBB Warren, MI 48397-5000 Telephone: DSN 786-5314 Commercial: (810) 574-5314 5. Local WARCO. Upon completion of warranty actions by the contractor, the WARCO shall complete and provide a copy of DA Form 2407 to TACOM for information and warranty tracking purposes only. NOTE :
The DA Form 2407 shall be stamped or otherwise clearly marked "FOR INFORMATION ONLY" . Send the completed DA Form 2407 to: Commander U.S. Army Tank-Automotive and Armaments Command ATTN: AMSTA-LC-CJCB Warren, MI 48397-5000 Telephone: DSN 786-7215 Commercial: (810) 574-7215 Forms may also be faxed to TACOM. Fax the forms to: DSN 786-5605, Commercial - (810) 574- 5605. Include ATTN: AMSTA-LC-CJCB on all related materials being faxed to TACOM. x