BAIC — Customer Care Center

Introduction Release 9.1 Subscriber Provisioning Reference Manual TAC Regional Support Office Hours: 8:00 a.m. through 5:00 p.m. (GMT minus 5 hours), Monday through Friday, excluding holidays Caribbean and Latin America (CALA) Phone: +1-919-460-2150 TAC Regional Support Office Hours (except Brazil): 10:00 a.m. through 7:00 p.m. (GMT minus 6 hours), Monday through Friday, excluding holidays Argentina Phone: 0-800-555-5246 (toll-free) Brazil Phone: 0-800-891-4341 (toll-free) TAC Regional Support Office Hours: Chile 8:00 a.m. through 5:48 p.m. (GMT minus 3 hours), Monday through Friday, excluding holidays Phone: 1230-020-555-5468 Colombia Phone: 01-800-912-0537 Dominican Republic Phone:

1-888-367-8552 Mexico Phone: 001-888-367-8552 Peru Phone: 0800-53-087 Puerto Rico Phone: 1-888-367-8552 (1-888-FOR-TKLC) Venezuela Phone: 17 910-6701-001 Revision A, June 2013