MULTIMEDIA 245 2. Which is faster, my key fob or the Mobile App? Your key fob will lock/unlock the door more quickly, however its range is limited and your Mobile App comes in handy for these and other situations. C ONNECTED S ERVICES R OADSIDE A SSISTANCE FAQ S enter the vehicle, and start the engine, the pop-up message offers a “Locations” option. Once “Locations” is selected, you can choose from a list of recently sent destinations. 1. What is the phone number for roadside assistance call? The phone number is: C ONNECTED S ERVICES V EHICLE F INDER FAQ S 3. Will my vehicle be safe if I lose my device?
People sometimes lose their mobile devices, which is why security measures have been engineered into the Mobile App. Asking for your username, password and SiriusXM Guardian™ Security PIN are required for the activation of Remote services through your mobile device. It is your responsibility to protect your passwords and PINs. US: 1-800-521-2779 Canada: 1-800-363-4869 2. If I am subscribed to SiriusXM Guardian™, does it cover towing or other expenses incurred by using roadside assistance? No, however your new vehicle may include Roadside Assistance Call services. 1. Can someone else locate my vehicle? Your vehicle may be located by anyone who has your PIN and access to your account.
It is your responsibility to guard your PIN accordingly. See the Uconnect and SiriusXM Guardian™ terms of service for more information. 5 4. Why can’t all mobile devices use the Mobile App? The Mobile App is compatible with most devices with the Apple® and Android™ operating systems. The capabilities of these devices allow us to remotely command your vehicle. Other operating systems may be supported in the future. C ONNECTED S ERVICES S END & G O FAQ S — I F E QUIPPED 2. How long does it take to sound my horn and flash the lights? Depending on various conditions, it can take three minutes or more for the request to get through to your vehicle. 1.
How long does it take to send the route and destination to my vehicle? Depending on various conditions, it can take up to three minutes for the request to get through to your vehicle. 3. How do I turn off the horn and lights after I turn them on? If you are close enough to the vehicle, you can use the key fob to turn off the horn and lights by pushing the red Panic button. 5. Why is the Mobile App running slow? The Mobile App relies on a mobile network connection from your device to send commands to your vehicle which must have an operable LTE (voice/data) or 3G, 4G (data), or 5G (data) network connection.
If either your device or your vehicle is in an area with below average coverage, it may take longer to log in and send commands. 2. Can I cancel a route I sent to my vehicle? Yes, once you enter your vehicle, and start the engine, the pop-up message stating that you have a new route will appear. There is an exit button on the pop-up that will cancel the route if selected. C ONNECTED S ERVICES S TOLEN V EHICLE A SSISTANCE FAQ S — I F E QUIPPED 1. Can someone locate my vehicle? To enhance your privacy, and the privacy of others using your vehicle, a stolen vehicle police report is 3. Can I select a different route than the most recent one I sent to my vehicle? Yes, once you