CUSTOMER ASSISTANCE Working with DDC Service Outlets Step One Discuss your problem with a member of management from the authorized service outlet. Frequently, complaints are the result of a breakdown in communication and can quickly be resolved by a member of management. If you have already discussed the problem with the Sales or Service Manager, contact the General Manager. If your complaint originates with a dealer, explain the matter to a management member of the distributorship with whom the dealer has his service agreement. As the owner of a Detroit Diesel product you have a complete network of over 1,000 Detroit Diesel service outlets in the U.S.
and Canada, plus many outlets worldwide that are prepared to meet your parts and service needs: Service by trained personnel Sales teams to help determine your specific power requirements In many areas, emergency service 24 hours a day Complete parts support including reliabilt® remanufactured parts Step Two When it appears that your problem cannot readily be resolved at the distributor level without additional assistance, contact the Detroit Diesel Regional Product Support or Operations Manager responsible for your local distributor. You will be assisted by a member of the Manager's staff, depending upon the nature of your problem.
Product information and literature We recognize however, that despite the best intentions of everyone concerned, misunderstandings may occur. Normally, any situation that arises in connection with the sale, operation, or service of your product will be handled by the authorized service outlet in your area (in the U.S. and Canada check the Yellow Pages or service locator at www.detroitdiesel.com for the Detroit Diesel service outlet nearest you). Prior to this contact, have the following information available:
Engine model and serial number* To further assure your complete satisfaction, we have developed the following procedure to use if you have a problem that has not been handled satisfactorily. Name and location of authorized service outlet Type and make of equipment 100 All information subject to change without notice. (Rev. 04/08) DDC-SVC-MAN-0055 04/08 Copyright © 2008 DETROIT DIESEL CORPORATION