Chapter 3: Troubleshooting Chapter 3 Troubleshooting 3-1 Troubleshooting Procedures Use the following procedures to troubleshoot your system. If you have followed all of the procedures below and still need assistance, refer to the ‘Technical Support Procedures’ and/or ‘Returning Merchandise for Service’ section(s) in this chapter. Always disconnect the AC power cord before adding, changing or installing any hardware components. Before Power On 1. Make sure that there are no short circuits between the motherboard and chas- sis. 2. Disconnect all ribbon/wire cables from the motherboard, including those for the keyboard and mouse. 3. Remove all add-on cards. 4.
Install a CPU and heatsink (making sure it is fully seated) and connect the chassis speaker and the power LED to the motherboard. Check all jumper settings as well. 5. Use the correct type of onboard CMOS battery as specified by the Manufacturer. Do not install the CMOS battery upside down to avoid possible explosion. 6. Make sure the 4-pin 12v power connector at J41 is connected to your power supply. No Power 1. Make sure that there are no short circuits between the motherboard and chas- sis. 2. Verify that all jumpers are set to their default positions. 3. Check that the 115V/230V switch on the power supply is properly set. 4. Turn the power switch on and off to test the system. 5.
The battery on your motherboard may be old. Check to verify that it still supplies ~3VDC. If it does not, replace it with a new one. No Video 1. If the power is on but you have no video, remove all the add-on cards and cables. 3-1