Section 6 FAQ Q What should I do if a communication error occurs? A Follow the steps below to identify the problem: 1) Check if the ignition is ON. 2) Check if the CarPal is securely plugged into the vehicle’s OBD-II port. 3) Turn the ignition off. Then, turn it on after 10 seconds and continue the operation. 4) Check if the vehicle’s control module is defective. Q Why do I need to download the diagnostic software after installing the CarPal app? A Since there are various vehicle manufacturers, different diagnostic software is required for different brands. Q What special functions does the CarPal support?
A The CarPal supports 6 special functions, including Oil Reset, Throttle Adaptation, EPB Reset, BMS Reset, TPMS Reset, and DPF Regeneration. Q Do I need to update the firmware before using it for the first time? A Yes. Firmware will automatically update to the latest version once the TopScan is connected with your phone via Bluetooth. You can also tap Me > Firmware Update to update the firmware manually. Q Can multiple devices be bound to one CarPal app account? A Yes. 39