Chapter3 Handling Cannot Print 320 Status Cause Solution Auto Paper Feeding does Not Start The sensor has failed. If operation was normal up until now, the sensor has probably failed. Request repairs. Paper is Fed and Ejected, and an Error Occurs Media Form: Continuous label (without black marks) The paper being used differs from that of Media detection settings. Check the paper being used and Media detection settings of the printer. ("Paper Source and Paper Detection Settings" on page 92) Paper is Fed and Ejected, and an Error Occurs Media Form: Die-cut label (Gap) The paper being used differs from that of Media detection settings.
Check the paper being used and Media detection settings of the printer. ("Paper Source and Paper Detection Settings" on page 92) The transmittance of the paper does not comply with the specifications. If the transmittance of the paper differs, gaps may not be recognizable. Infrared light is used for gap detection, and the infrared transmittance of the backing paper needs to be the specified value or higher and the infrared transmittance of the label part needs to be the specified value or lower. Check the specifications of the paper, and use paper that complies with the printer specifications.
("Paper Specifications" on page 359) The gaps may become recognizable by adjusting the label gap detector. On the operation panel, select [Menu] - [Maintenance] - [Calibration] - [Simple Media Detect] in that order. If the problem is not resolved, carry out [Media Detect]. The sensor has failed. If operation was normal up until now, the sensor has probably failed. Request repairs. Paper is Fed and Ejected, and an Error Occurs Media Form: Continuous Label (Black Mark), Die-cut Label (Black Mark) The paper being used differs from that of Media detection settings. Check the paper being used and Media detection settings of the printer.
("Paper Source and Paper Detection Settings" on page 92) The black marks do not comply with the specifications. If the reflectivity of the black marks is higher than the specified value, the black marks may not be recognizable. Infrared light is used for black mark detection, and the infrared reflectivity needs to be the specified value or lower. Check the specifications of black mark printing, and use black marks that comply with the printer specifications. The black marks may become recognizable by adjusting the black mark detector. On the operation panel, select [Menu] - [Maintenance] - [Calibration] - [Simple Media Detect] in that order.
If the problem is not resolved, carry out [Media Detect]. The sensor has failed. If operation was normal up until now, the sensor has probably failed. Request repairs.