Chapter5 Troubleshooting Checking the [Printers & scanners] If the printer icon is not displayed in the [Printers & scanners] window, the printer device may have been deleted. Add the printer again following the procedure below. 1 Turn off the printer. 2 Disconnect the USB cable from the computer. 3 Wait for about 10 seconds, and then reconnect the USB cable to the computer. 4 Turn the printer on. The printer icon is now displayed in the [Printers & scanners] window. Checking the Print Data If print data is not sent from a computer to the printer, it may be caused by print jobs remaining on the computer, or print jobs that has been paused or offline setting.
Check it following the procedure below. 1 Open [Printers & scanners]. 2 Set the printer as the default printer. Right-click the icon of the printer to be used and then click Set as default printer. If the printer is installed multiple times, copies of the printer driver may be created. If there is more than one printer icon and you find a copied one such as “CW-C6XXX (Copy 1)”, click on the copied icon and then delete it by clicking [Remove device]. 3 Perform a test print to check whether or not the print data is sent to the printer. Click the icon of the printer being used and then click [Printer properties]. 4 The printer properties screen of the printer driver appears.
Click [Print Test Page] on the [General] tab. If the test print is successful, you have confirmed that data is sent from the computer to the printer. 5 Display the print job. Click the icon of the printer being used and then click [Open queue]. 6 A screen appears. Check the print job. If print data is displayed, select [Cancel All Document] from the [Printer] menu. If the print data cannot be deleted, restart the computer. 332