GTC – SOFTWARE DEVELOPMENT GROUP 1. INTRODUCTION Sidekick Enterprise Solution is a standard system designed by the Global Technology Center (GTC) department of Electrolux for the after sales support organization. The main target of this system is to provide field support engineers with a handy tool that, together with proper interface modules, simplifies the execution of diagnostic procedures and that allows an easy way to configure electronic boards. Sidekick is an enterprise-wide system that integrates the most up-to-date information about Electrolux products into a client software tool.
The client software ( SidekickPC) lets you quickly diagnose appliances and create spare electronic boards. This is the User’s Manual of this application. Data integration between corporate databases and SidekickPC seamlessly occurs by means of web services that exploit the latest technologies in order to minimize update time and improve user experience and security. There are many advantages in using a computer-aided service tool, for example: 1. the possibility to diagnose the appliances in less time and in a more precise way, thus reducing the amount of spare components required to fix the problem and the time of intervention.
SidekickPC identifies if possible the appliance to test, gets and decodes the internal status of the electronic controller, and it executes the diagnostic procedures and troubleshooting steps you require; 2. the possibility to create spare electronic boards starting from “generic boards” with a programming and configuration procedure. This function ensures that you create the spare part in the same way as it was originally produced in the factory. © 2013 Electrolux Italia S.p.A., All rights reserved 4 File: SidekickPC.UserManual.EN.docx - Date: 18/10/2013