DS-40 User’s Guide Troubleshooting How to unblock Document Capture Pro A Display the Control Panel. Windows 8.1/ Windows 8: Select Desktop , Settings charm, and Control Panel . Windows 7/ Windows Vista/ Windows XP: Select Start and select Control Panel . B Display the Firewall settings window. Windows 8.1/ Windows 8/ Windows 7: Select System and Security . Select Allow a program through Windows Firewall . Windows Vista: Select Security . Select Allow a program through Windows Firewall . Windows XP: Select Security Center . Select Windows Firewall . C Select EEventManager Application from the list. Epson Event Manager is installed with Document Capture Pro. Windows 8.1/ Windows 8/ Windows 7:
Confirm that the check box for EEventManager Application is selected in the Allowed programs and features list. Windows Vista: Click the Exceptions tab, and then confirm that the check box for EEventManager Application is selected in the Program or port list. Windows XP: Click the Exceptions tab, and then confirm that the check box for EEventManager Application is selected in the Programs and Services list. D Click OK . Using scanning software other than Epson Scan driver ❏ If you are using any TWAIN-compliant programs, make sure that the correct product is selected as the Scanner or Source setting.
❏ If you cannot scan using any TWAIN-compliant scanning programs, uninstall the TWAIN-compliant scanning program and then reinstall it. & “Uninstalling Your Software” on page 35 46