User's Guide Solving Problems Solving Problems Scanner Problems Scanner Lights Indicate an Error Check the following if the scanner lights indicate an error. ❏ Make sure there are no originals jammed in the scanner. ❏ When feeding multiple originals, open the ADF cover and remove the originals. Next, close the ADF cover. ❏ Make sure the scanner cover is closed. ❏ Make sure the scanner is connected to your computer properly. If a Wi-Fi connection error has occurred, check the Wi-Fi connection settings. ❏ Make sure the applications are installed correctly. ❏ If the firmware update fails and the scanner enters recovery mode, update the firmware again using a USB connection.
❏ Turn off the scanner and turn it on again. If this does not solve the problem, the scanner may be malfunctioning, or the light source in the scanner unit may need to be replaced. Contact your dealer. Related Information & “Error Indicators” on page 14 & “The Original Jams in the Scanner Frequently” on page 90 The Scanner Does Not Turn On ❏ Make sure the AC adapter is securely connected to the scanner and an electrical outlet. ❏ Check that the electrical outlet is working. Plug another device into the electrical outlet and check that you can turn the power on. Problems Starting Scanning Cannot Start Epson ScanSmart Make sure the scanner is connected to your computer properly. 87