Account and Memory Service Authorization You or an authorized user can send a service request to NIO on the NIO app. NIO manages and authorizes service specialists to temporarily access the vehicle and conduct the requested service (e.g. One Click for Power). NIO retrieves the authorization after the service is completed. After obtaining authorization, service specialists can unlock the vehicle using an NFC key within a specified time frame and use authorized features. The center display shows the account information of the authorized service specialist and the authorized features available to them.
Authorized service specialists cannot manage authorization, set Guest Mode, link the vehicle to a key fob, or switch accounts. Caution After the service is completed, all doors and the liftgate should be locked. If a door or the liftgate is not locked, you will be notified on the NIO app. 69