Table 7-6. Engine Error Messages (continued) C4085-91087 Printer Messages 415 Control Panel Message Event Log Error Message Description Recommended Action TRAY xx LOAD [TYPE] [SIZE] Error One of the following occurred: • There is no paper loaded in the specified tray, or the paper is not the size requested, or the control panel is not set for the size of paper loaded. • The tray is not properly adjusted for size. • The default paper size is set incorrectly. • If this message appears and the tray contains the correct size of paper, a sensor could be damaged or a paper sensor lever could be stuck. 1. Load the requested paper into the specified tray (x).
Make sure that the trays are correctly adjusted for size. The tray type settings (and size for Tray 1) must be set from the printer’s control panel. If you are trying to print A4 or letter size paper and this message appears, make sure that the default paper size is set correctly from the Printing Menu in the printer’s control panel. 2. Press GO to print from the next available tray. 3. Press - VALUE + to scroll through the available types and sizes. 4. Press SELECT to accept the alternate type or size. 5. Inspect the switches in the tray. 6. Turn the printer on with the tray removed and push the switches by hand to see if they register. TRAY X OPEN Warning The specified tray is open.
Close the tray to continue. UNSUPPORTED SIZE IN TRAY [YY] Error An external paper handling device detected an unsupported paper size. The printer will go offline until the condition is corrected. Load a supported paper size in the tray. USE [TYPE] [SIZE] INSTEAD? Error If the requested paper size or type is not available, the printer asks if it should use another paper size or type instead. 1. Press - VALUE + to scroll through the available types and sizes. 2. Press SELECT to accept the alternate type or size.