B EFORE YOU CALL Operation 12 PROBLEM POSSIBLE CAUSES WHAT TO DO Freezer control and lights are on, but compressor is not operating Refrigerator is in defrost mode. Normal operation. Wait 40 minutes to see if refrigerator restarts. Crisper drawer temperature is too warm Control settings are too low. See section on Crisper drawer to adjust controls. Freezer controls are set too low. See controls section in Owner’s Manual on how to adjust your controls. Drawer is improperly positioned. See section on Crisper drawer to verify drawer positioning. Refrigerator does not operate Refrigerator is not plugged in. Plug in refrigerator. Freezer control is not on. See controls section in Owner’s Manual.
Fuse is blown, or circuit breaker needs to be reset. Replace any blown fuses. Check circuit breaker and reset, if. necessary. Power outage has occurred. Call local power company listing to report outage. Refrigerator still won’t operate Refrigerator is malfunctioning. Unplug refrigerator and transfer food to another refrigerator. If another refrigerator is not available, place dry ice in freezer section to preserve food. Warranty does not cover food loss. Contact service for assistance. Food temperature is too cold Condenser coils are dirty. Clean according to your Owner’s Manual. Refrigerator or freezer controls are set too high.
See controls section in Owner’s Manual on how to adjust controls. Food temperature is too warm Door is not closing properly. Refrigerator is not level. See How to Level Your Refrigerator for details on how to level your refrigerator. Check gaskets for proper seal. Clean, if necessary, according to cleaning instructions in Owner’s Manual. Check for internal obstructions that are keeping door from closing properly (i.e. improperly closed drawers, ice buckets, oversized or improperly stored containers or foodstuffs, etc.) Controls need to be adjusted. See the controls section in Owner’s Manual for assistance on how to adjust your controls. Condenser coils are dirty.
Clean according to cleaning instructions in Owner’s Manual. Rear air grille is blocked. Check the positioning of food items in refrigerator to make sure grille is not blocked. Rear air grilles are located under crisper drawers. Door has been opened frequently, or has been opened for long periods of time. Reduce time door is open. Organize food items efficiently to assure door is open for as short a time as possible. Food has recently been added. Allow time for recently added food to reach refrigerator or freezer temperature. Refrigerator has an odor Compartment is dirty or has odor-causing food. Refer to Care and Cleaning in Owner’s Manual for odor removal instructions.
Water droplets form on outside of refrigerator Check gaskets for proper seal. Clean, if necessary, according to cleaning instructions in Owner’s Manual. Humidity levels are high. Normal during times of high humidity. Controls require adjustment. See the controls section in Owner’s Manual for assistance on how to adjust your controls. Water droplets form on inside of refrigerator Humidity levels are high or door has been been opened frequently. See the controls section in Owner’s Manual for assistance on how to adjust your controls. Check gaskets for proper seal. Reduce time door is open. Organize food items efficiently to assure door is open for as short a time as possible.
Clean, if necessary, according to cleaning instructions in Owner’s Manual. Refrigerator or ice maker makes unfamiliar sounds or seems too loud Normal operation. Refer to noise section of Normal Operating Sounds guide in Owner’s Manual.