Table 11. Control panel error messages Message Cause Solution COMMUNICATION ERROR Fax communication error occurred between the product and the sender or receiver. For brief descriptions of communication errors see table 12, “Communication errors,” on page 155. Allow the product to retry sending the fax. Unplug the product telephone cord from the wall, plug in a telephone, and try making a call. Plug the product phone cord into a jack for another phone line. If the error persists, replace the LIU. DOCUMENT FEEDER JAM A piece of media is jammed in the document feeder tray.
Open the document release door, clear the jam, close the document release door, and reload the paper into the document feeder tray. If the error persists, replace the document scanner separation pad and document scanner pickup roller. DOCUMENT FEEDER MISPICK. RELOAD MEDIA Media in the document feeder tray was not picked up. Remove and reload the media into the document feeder tray. If the error persists, replace the document scanner pickup roller. FAX DOES NOT ANSWER CANCELED SEND Attempts to redial a fax number failed or the redial on no answer option was turned off. Call the recipient to ensure that fax machine is on and ready. Check that you are dialing the correct fax number.
Check that the redial option is enabled. Unplug the telephone cord from both the product and the wall and replug the cord. Unplug the product telephone cord from the wall, plug in a telephone, and try making a call. Plug the product phone cord into a jack for another phone line. If the error persists, replace the LIU. EN Errors 151