Entering the Service Tests Menu NOTE: In order to enter the Service Utility Menu, please refer to the instructions on Page 4-60. 1. Make sure the printer is switched OFF from the power switch on the front of the printer and NOT from the power switch on the back of the printer. 2. For Call Agents who will request the User to Perform certain troubleshooting action, hold the Down arrow key and the Cancel key down and switch the printer ON using the front power switch. Wait until you hear one beep (usually after 5 seconds) before releasing ALL three keys. PHONE SUPPORT Switch Printer ON Hold Cancel Hold DOWN key key 3.
For On-Site Engineers, hold the Up arrow key and the Cancel key down and switch the printer ON using the front power switch. Wait until you hear one beep (usually after 5 seconds) before releasing ALL three keys. ON-SITE REPAIR Hold UP key Switch Printer ON Tests and Utilities Hold Cancel key 4. Once inside the Service Tests Menu use the Arrow keys to scroll through the “Service Tests” selections. Press the Enter key to begin a specific test when the required Service Test is highlighted. 96 Chapter 4 Service Tests and Utilities Press OK to confirm selection Use UP and DOWN keys Use UP and DOWN keys to select