Troubleshooting 1 Troubleshooting • Troubleshooting the printer ..................................................................................... 2 • Printer Education and Training.......................................................................... 2 • Firmware upgrade .......................................................................................... 2 • Troubleshooting system error codes.......................................................................... 2 • Performing a service test on a failed assembly...........................................................
2 • Performing the necessary service calibrations............................................................ 3 • Solving print quality problems................................................................................. 3 • The printer does not power on ................................................................................ 3 • Printer hangs during printing and displays ‘processing’ .............................................. 3 • The printer continuously rejects printheads ................................................................ 4 • A new Maintenenace Cartridge is incorrectly detected as ‘used’..................................
4 • Cover sensors are not working ................................................................................ 4 • The line sensor has problems detecting media........................................................... 5 • Troubleshooting Media Jams/Printhead Crashes ....................................................... 5 • Troubleshooting shutdowns ..................................................................................... 5 • Vacuum suction much lower at high altitudes............................................................. 7 • Banding at variable extreme environmental conditions ...............................................
7 • Printhead Crashes/Smears on High Density Prints Using Coated Media....................... 7 • Banding due to ink cartridge replacement while printing ............................................ 7 • 34" Rice Paper not supported ................................................................................. 8 • Worm marks on HP Coated media with light area fills ............................................... 8 • Solving Media-Handling Problems........................................................................... 8 • Difficult to load media “Too much skew”...................................................................
8 • Troublshooting a failure with the Take UP Reel (TUR) .................................................. 9 • Using the buzzer at power-up for troubleshooting problems .......................................
11 • Using the Power-up Sequence to Troubleshoot ..........................................................12 • Troubleshooting OMAS problem ............................................................................14 • Using the Power Switch LEDs to Troubleshoot............................................................15 • Using the PCA LEDs to Troubleshoot........................................................................16 • How to Interpret the Service Information Pages .........................................................19 • When the main window is open and the printer is printing (safety compliance)...........
29 • General RIP tips and tricks.................................................................................... 29 • How to troubleshoot the 79:04 System Error ............................................................31 1