Introduction System error codes are hexa-decimal based numbers generally caused by internal system errors. The following pages contain a list of system error codes and their respective descriptions and recommended corrective actions. Only try one recommended action at a time and check if the error code has disappeared. If you have an error code which is not documented in this Service Manual or you have an error which you cannot resolve, then report the error to the HP Response Center or the nearest HP Support Office. When reporting the error, have the following information ready: System Error Codes • Model and Serial Number of the printer.
• Which firmware revision the printer is using (See Note below). Check firmware in Setup Menu / Information Menu / Show Printer Information . • The complete error number (See Note below). • The Service Configuration Print . • The Current configuration sheet. • Which software application the customer is using (name, version, etc). NOTE: When reporting the System Error Code, make sure that you supply the full Internal Error Code and the firmware version. Without this information, HP Support Personnel cannot help you. To view the Internal Error Code, hold the DOWN key and press the CANCEL key at the same when the System Error Code is displayed on the Front Panel.
System Error Codes and Warnings - Explanation System Error Codes explain which component/system is failing and what action should be taken to resolve the problem. System Error Codes are displayed directly on the front panel (but can also be seen on the Information Page) and have been defined in the format XX.YZ . or XX.n:YZ.m . • XX : Service Part (2 digits). • n : Service Part Index (if more than one used in the product) - Optional. • e.g. Identify the Ink Supply (color and number). • Y : Who should perform the action (1 digit) - (User or Service Engineer). • Z : Action to perform (1 digit). • m : additional actions/information to consider (1 digit) - Optional. • e.g.
Non-authorized ink was detected, PM was triggered or Printhead in/out of Warranty. 44 Chapter 2 System Error Codes 73:03 Code: 0x1901001 Severity: Error Priority: 3000 Id: 0x101021a Description: STRING POWER OFF _ _ File: This is the Code that is required when escalating a problem