Table 37. Printer messages (continued) Control panel message Explanation Recommended action 13.0 PAPER JAM [LOCATION] A non-specific paper jam occurred. 1. Remove jammed media from the specified location. 2. Verify the paper tray is fully closed. 3. Inspect and/or replace the feed and separation rollers. 4. Ensure there is no obstruction in the path, such as a torn piece of paper. 5. Open and close the top cover to clear the message. 6. Check sensors and flags for proper operation (page 263). 13.1 PAPER JAM OPEN INPUT TRAYS Paper-delay jam at paper- feed area. 1. Ensure that paper trays are loaded and adjusted properly so media can feed from the tray.
It might be necessary to reduce the stack height of media in the tray. 2. Check the input area for obstructions such as media in the path. Also check to see if the registration assembly damaged or unseated. 3. Check PS102 and PS103 for proper operation. Replace any defective sensors or flags. For sensor locations, see page 263. 4. Verify the media meets the specifications in table 6 and table 7 (page 25 and page 26). 5. Check the pickup feed and separation rollers for unusual wear. Replace as needed. 6. Rotate the media in the input tray by 180 ° and/or turn it over. EN Chapter 7 Troubleshooting 207