Table 37. Printer messages (continued) Control panel message Explanation Recommended action 13.20 PAPER JAM CHECK REAR DOOR alternates with OPEN AND CLOSE TOP COVER OPEN INPUT TRAYS Media stopped in the paper path during power- on or when the top door was closed. 1. Remove all media in the paper path, and then open and close the top cover. 2. If the message persists after all media is removed: ! Check if media is jammed in the prefeed area (PS102). ! Check PS102, PS103, PS107, and PS108 for proper operation. Replace any defective sensors or flags (see page 263). 13.21 DOOR OPEN JAM The top cover was open while printing. 1. Clear the jam and close the top door. 2.
If the message persists, check the top door switch (SW101) for proper operation. 13.99 PAPER JAM [LOCATION] A non-specific paper jam occurred. 1. Remove jammed media from the specified location. 2. Verify the paper tray is fully closed. 3. Inspect and/or replace the feed and separation rollers. 4. Ensure there is no obstruction in the path, such as a torn piece of paper. 5. Open and close the top cover to clear the message. 6. Check sensors and flags for proper operation (page 263). 20 INSUFFICIENT MEMORY alternates with PRESS GO TO CONTINUE The printer received more data than can fit in available memory. You might have tried to transfer too many macros, soft fonts, or complex graphics.
Press G O to print the transferred data (some data might be lost). Advise the customer to simplify the print job or install additional memory. 21 PAGE TOO COMPLEX alternates with PRESS GO TO CONTINUE The data (dense text, rules, raster or vector graphics) sent to the printer is too complex. Press G O to print the transferred data. (Some data might be lost.) Advise the customer to simplify the print job. 40 EIO x BAD TRANSMISSION alternates with PRESS GO TO CONTINUE The connection has been broken between the printer and the EIO card in the specified slot. (Data loss might occur in this situation.) 1. Press G O to clear the error message and continue printing. 2.
Reseat the EIO card in slot [X] . EN Chapter 7 Troubleshooting 209