Актуальные исследования • 2024. №30 (212) Информационные технологии | 9 ИНФОРМАЦИОННЫЕ ТЕХНОЛОГИИ 10.5281/zenodo.12795833 GLADYSHEV Viacheslav Product Manager, British American Tobacco, Poland, Warsaw ANALYSIS OF GOVERNANCE IN TECHNOLOGY TRANSFORMATIONS PROJECTS Abstract. This article examines various techniques and approaches utilized in large-scale technology transfor- mations affecting key IT systems within complex environments. The research extends beyond traditional project management, delving into the peculiarities of change management and its impact on business operations.
By pre- senting assessments from expert bodies in technology transformations and project management, the paper offers structured insights into the evolving technology landscape. It provides a concise characterization of these insights, based on real use cases of technology transformations and associated change management within a complex matrix organization with global presence. The analysis is further enriched by lessons learned from these cases, offering valuable perspectives on effective governance in technology transformation projects. Keywords: competitiveness, projects, transformations, scale, disruption, society, customer, consumer.
Introduction The relevance of technology transformation at scale in organizations is underscored by the in- creasingly competitive market, where entirely new products are emerging that did not exist a few years ago (e.g., exponential growth of market- places, neuro-networks with business implica- tions, brand-new productivity tools, agile ecom- merce services like Temu and Shein). This rapid evolution presents a significant challenge for busi- nesses as they strive to maintain growth, opera- tional effectiveness, and competitiveness.
Compa- nies are seeking ways to implement effective and rapid technological transformations that can lev- erage large volumes without disrupting business operations. However, implementing changes quickly may pose challenges due to the sheer scale of operations. Large businesses often struggle to seamlessly integrate new technologies, as trans- formation can be complex and time-consuming across both technology and organizational dimen- sions. Despite these difficulties, the pursuit of effi- cient and timely technological transformation is essential for maintaining a competitive edge in the modern market.
Addressing these challenges can help companies adapt more smoothly, maintain operational effectiveness, and continue to thrive amid rapid technological advancements. The value of technology transformations ex- tends beyond businesses to society, customers, and consumers. For society, technological advance- ments often lead to job creation, improved ser- vices, and economic growth. Customers benefit from more innovative and efficient products that can enhance their quality of life. Consumers enjoy greater convenience, better product quality, and often lower prices due to increased efficiency and competition.
Thus, the successful implementation of technological transformations at scale in indus- try not only helps businesses remain competitive but also drives broader societal progress and im- proves the overall consumer experience. One of the primary benefits of technology transformation is enhanced operational efficiency and cost savings and cost avoidances. This effi- ciency gain can be achieved through various ways, as an examples: 1. Core business technology simplification 2. IT solutions licensing optimization 3. Creative IT solutioning and software engi- neering tailored for specific business needs 4. Real-time data analytics 5. Global solutions deployments