Clear jams in the output bin area ..................................................................................... 235 Clear jams in Tray 1 ......................................................................................................... 235 Clear jams in Tray 2 ......................................................................................................... 237 Clear jams in the optional 500-sheet paper and heavy media tray (Tray 3) .................... 238 Clear jams in the lower right door (Tray 3) ......................................................................
239 Solve image-quality problems .......................................................................................................... 240 Image defects table ......................................................................................................... 240 Clean the product ............................................................................................................................. 246 Solve performance problems ........................................................................................................... 247 Solve connectivity problems .............................................................................................................
248 Solve direct-connect problems ........................................................................................ 248 Solve network problems .................................................................................................. 248 Service mode functions .................................................................................................................... 249 Secondary service menu ................................................................................................. 249 Open the secondary service menu .................................................................
249 Secondary service menu structure .................................................................. 249 Product resets .................................................................................................................. 250 Restore the factory-set defaults ...................................................................... 250 Engine test page ............................................................................................. 250 Cold reset ........................................................................................................ 250 NVRAM initialization ........................................................................................
251 Super NVRAM initialization ............................................................................. 251 Product updates ............................................................................................................................... 252 4 Parts and diagrams Order parts by authorized service providers .................................................................................... 254 Order parts, accessories, and supplies ........................................................................... 254 Related documentation and software ..............................................................................
254 Supplies part numbers ..................................................................................................... 255 Customer self repair parts ............................................................................................... 255 Accessories part numbers ............................................................................................... 257 How to use the parts lists and diagrams .......................................................................................... 258 Assembly locations ...........................................................................................................................
259 External covers, panels, and doors .................................................................................................. 260 Right door assembly ......................................................................................................................... 262 Internal components (1 of 6) ............................................................................................................ 264 Internal components (2 of 6) ............................................................................................................
266 Internal components (3 of 6) ............................................................................................................ 268 Internal components (4 of 6) ............................................................................................................ 270 Internal components (5 of 6) ............................................................................................................ 272 Internal components (6 of 6) ............................................................................................................
274 Cassette ........................................................................................................................................... 276 Paper pickup assembly .................................................................................................................... 278 ENWW ix