HP DesignJet 5000 Service Manual (EN)

For HP Internal Use Only Warranty WARNING WARNING ©Copyright Hewlett-Packard Company 2000 The information contained in this document is subject to change without notice. The procedures described in this manual are to be performed by HP-qualified service personnel only. The Warning symbol calls attention to a procedure, practice, or the like, which, if not correctly performed or adhered to, could result in personal injury. Do not proceed beyond a Warning symbol until the indicated conditions are fully understood and met. CAUTION This document contains proprietary information that is protected by copyright. All rights are reserved.

No part of this document may be photocopied, reproduced, or translated to another language without the prior written consent of Hewlett- Packard Company. Hewlett-Packard makes no warranty of any kind with regard to this material, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose. Electrical Shock Hazard Serious shock hazard leading to death or injury may result if you do not take the following precautions: Hewlett-Packard shall not be liable for errors contained herein or for incidental or consequential damages in connection with the furnishing, performance, or use of this material.

- Ensure that the ac power outlet (mains) has a protective earth (ground) terminal. The Caution symbol calls attention to an operating procedure, practice, or the like, which, if not correctly performed or adhered to, could result in damage to or destruction of part or all of the product. Do not proceed beyond a Caution symbol until the indicated conditions are fully understood and met. First Edition, August 2000 Second Edition, January 2001 - Disconnect the Printer from the power source prior to performing any maintenance. - Prevent water or any other liquids from running onto electrical components or circuits, or through openings in the enclosure.

Electrostatic Discharge Refer to the beginning of Chapter 8 of this manual, for precautions you should take to prevent damage to the Printer circuits from electrostatic discharge. Safety Symbols General definitions of safety symbols are given immediately after the table of contents. Technical Marketing, Barcelona Division, Hewlett-Packard Espanola, S.A. Avda. Graells, 501 08190 Sant Cugat del Valles Spain

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1 Service Manual HP DesignJet 5000 Series Large-Format Printers DesignJet 5000 Series Large-Format Printers

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Conventions

Using this Manual Purpose This Service Manual contains information necessary to test, calibrate and service:
HP DesignJet 5000 Printer - 42” Model (P/N C6090A/V)
HP DesignJet 5000 Printer - 60” Model (P/N C6095A/V)
HP DesignJet 5000PS Printer - 42” Model (P/N C6091A/V)
HP DesignJet 5000PS Printer - 60” Model (P/N C6096A/V) For information about using these printers, refer to the corresponding User and Quick Reference Guides. Readership The procedures described in this Service Manual are to be performed by HP-qualified Service Personnel only. Part Numbers Part Numbers for Printer options, accessories and service parts are located in Chapter 7.

Conventions A small arrow ⇒ is used to indicate other parts of the Service Manual where you can find information related to the topic you are consulting. 2 HP DesignJet 5000 Series Printers Service Manual

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Table of Contents

Table of Contents Table of Contents 1 Troubleshooting 1-1 Introduction 1-2 Phone Support 1-2 Which Firmware Version Relates to Which Ink System 1-2 Troubleshooting System Error Codes 1-2 Performing a Service Test on a Failed Assembly 1-3 Performing the Necessary Service Calibrations 1-3 Troubleshooting Calibration Error Codes 1-3 Troubleshooting Ink Supplies Error Codes 1-4 Troubleshooting Initialization - Self Diagnostic Errors 1-4 Solving Image Quality Problems 1-4 The Printer does not Power ON 1-5 ALL the Front-Panel LEDs are Lit but Nothing Else Happens 1-6 Troubleshooting Media Jams/Printhead Crashes 1-6 Troubleshooting Shutdowns - User Message "Warning:

Switch Power Off" 1-7 Problems with Vacuum 1-10 Vacuum suction much lower at high altitudes 1-10 Printhead Crashes/Smears on High Density Prints Using Coated Media 1-11 Color differences in different HP DesignJet Printers 1-11 Banding at variable extreme environmental conditions 1-12 Banding with unsupported Media 1-12 Banding due to Ink Cartridge replacement while printing 1-12 Hue shift on HP Colorfast Adhesive Vinyl media 1-13 Black Smearing on HP Photo Imaging Gloss 1-13 Magenta Bleeding on HP Photo Imaging Gloss when using the Take-Up Reel 1-13 Loss of Gloss on HP Photo Imaging Gloss when using the Take-Up Reel 1-14 Wrinkles and scratches (cockle) on HP Coated and Heavyweight Coated Media.

1-15 Dry Cockle on High Density Prints Using Paper Based Media 1-14 Worm marks (cockle) on part of plots on paper based media 1-15 Drying Time Too Long for HP Studio Canvas 1-16 Media Skew when Printing a Banner Plot 1-16 User message "Media loaded incorrectly. Remove media" 1-16 User message "Warning:

Incorrect type of tubes system" 1-17 User message "Power Supply Error #1" 1-17 Cutter Assembly Problems 1-19 Carriage and Scan-Axis Problems 1-20 Media-Axis Problems 1-20 Electronics Problems 1-21 Language Selection is blocked in a brand new printer 1-23 Firmware Upgrade Does Not Work Through the Parallel Port 1-23 Typical Failures After Exchanging the Ink Tubes 1-24 Solving Media-Handling Problems 1-25 How to Navigate through the Front Panel Menus 1-26 Service Configuration Print 1-37 General Printer Information 1-39 Troubleshooting Take-Up-Reel Problems 1-40 3 HP DesignJet 5000 Series Printers Service Manual

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