If there is no output at all, then try the following: ● Check the connection between the Printer and the scanner. ● Check the selected settings: List, Collate, Scan to file... Troubleshooting System Error Codes Chapter 2, System Error Codes on page 27 , contains a list of system error codes and their respective descriptions and recommended corrective actions. Only try one recommended action at a time and check if the error code has disappeared.
Using the Service Tools from the Touchscreen Here we briefly describe the various tests found in the software Service Tools menu (called SCANtest 6 in previous systems), for more detail of some of the Adjustments shown below see Chapter 5, Scanner Adjustments and Calibrations on page 97 . The purpose of the Service Tools is to support the troubleshooting and adjustment of the Scanner. To access the software you must go to the Setup tab and to: Options , System , Service (this part is password protected, the password is ’ support ' Service Tools . When Service Tools has been started, the Scanner is switched ON in Test Mode, and the Diagnostic LED on the Operator Panel is turned ON.
Service Tools Menu ● Test 1: Scanner Information ● Test 2: LED Test ● Test 5: Lamp Test ● Test 6: Motor Test ● Test 9: Oscilloscope view cameras ● Test 11: Stitching and Vertical Alignment ● Test 12: Adjust Y-Axis Scaling ● Test 20: Noise Test ● Test 28: Original Guide Sensor Test ● Test 30: Calibrate ATAC ● Test 31: Driver Board Communication Test ● Test 42: Backup Calibration and statistics ● Test 43: Restore Calibration and statistics ● Test 45: Operator Panel Key Test ● Test 46: Paper Sensor Test If Service Tools is started when the scanner is in Error Mode, the Error Code Number and a short description of the error will be displayed on the screen. Test 1:
Scanner Information ENWW Troubleshooting System Error Codes 3