If the Key test fails, replace the Operators Panel Interconnect Board, or the Operators Panel which is included in the Right Side Cover. Test 46: Paper Sensor Test This test checks the functionality of the Media Sensors. To test the Media Sensors, use a sheet of media to activate the different sensors one by one. When activated, the test will show that the sensor has been activated and will show if the result is correct or not. For testing the ATAC Closed sensors; open and close the scanner cover. If the test fails, then the problem will be related to corresponding Sensor.
Troubleshooting Issues The following guide will help you to find a solution to some typical problems that some customers may experience. The problems ( P# ) that can be solved remotely through on-phone support and customer intervention are marked C . The problems that require on-site intervention performed by a Support Technician are marked T . NOTE: Before sending a Support Technician to the customer, identify whether the problem is related to the scanner or the Panel PC (PPC). If the problem is scanner-related, erase the parameter block and run the scanner maintenance. Then perform the system recover using the most recent version of the software.
Make sure to use the correct Recovery DVD for the model you are repairing: Windows XP Recovery DVD for revision A/B models. Windows 7 Recovery DVD for revision C models. If the problem is PPC-related, perform the system recovery using the most recent version of the software. If the problem persists, try the solutions listed in the tables below. ENWW Troubleshooting Issues 7