12 Chapter 1 Troubleshooting ENWW P# Category Problem Q# Question Yes/ No C/T Solution 12 System Error What should I do when the program hangs? 1 Are you running a copy job? Yes C Making a copy takes a lot of resources according to the settings. Wait till the copy is done before performing another action. No Restart the system. If the problem comes back, reinstall the system. P# Category Problem Q# Question Yes/ No C/T Solution 13 File problem When I scan to file, the file is very big 1 Are you scanning in color? Yes C Scanning large drawings will generate very big files. An A0 color drawing scanned at 300 dpi will generate a file size of approx.
three Gigabytes when scanned in an uncompressed format. In order to reduce file size, select TIFF - pack bits as format. You can reduce size even more by selecting JPEG format, but this format will reduce picture quality. No See Q2 2 Are you scanning in gray tones? Yes C Scanning large drawings will generate big files. An A0 gray tone drawing scanned at 300 dpi will generate a file size of approx. 300 Mbytes when scanned in an uncompressed format. In order to reduce file size, select TIFF - pack bits as format. You can reduce size even more by selecting JPEG format, but this format will reduce picture quality.
No In order to reduce file size on scanned B/ W drawings, select TIFF group 4 compression. P# Category Problem Q# Question Yes/ No C/T Solution 14 File problem When I scan to file my application it cannot read the file 1 Did you get an error message when creating the file? Yes C Check that you have enough disk space and scan to file again, choosing TIFF uncompressed as format No C We only recommend to use the built-in viewer for file viewing. Large format drawing files may not load correctly in other viewers due to file size. Try to scan a smaller original (A4).
P# Category Problem Q# Question Yes/ No C/T Solution 15 Network Problem I cannot access the system from the network 1 Is the PC connected to the network? Yes C Do basic network troubleshooting. No C Connect the PC to the Network.